Service Delivery Improvement Training

An Outcome-focused Service Delivery approach requires a paradigm shift from monitoring and reporting on "what do we do" in terms of Functions and Programmes to a focus on "what do our Functions and Programmes produce that is specifically useful to our clients in enabling them to do what they need to do?" and "what is the contribution of each Function (including internal Support) within the Department in order to enable this to take place?"

Service Delivery focused training brings about a paradigm shift in the way employees see their daily activities and priorities in that they become outcome, or client needs focused, in everything they do. The training is not generic but instead takes their Functions and assists them to apply the Outcome or Functional objective principles to them resulting in an Outcome focused role definition for them to apply to their work environment.