Service Delivery Restructuring

The organisation-wide Role Accountability Map produced by the approach also produces a logical, Service Delivery focused organizational structure. Restructuring is made much easier as a result of the understanding of roles and purpose that it brings about in the minds of the employees as well as role and job definitions.

The role accountability map published on the net facilitates change management and combats the FUD Factor (Fear, Uncertainty and Doubt) normally associated with this kind of exercise.