Service Delivery Products and Services

Effective Service Delivery is measured in terms of the extent to which an organisation addresses its clients' needs and expectations. Success hinges on balancing, aligning, prioritizing and managing the key elements that contribute to these outcomes and ensuring the model is understood and applied by each employee in their everyday activities.

Mveledzandivho has developed effective methodologies that not only assist a Department to produce an SDIP but also facilitate the necessary paradigm shift and Training required for its sustainable implementation.

Our services include:

• Service Delivery Improvement Plan & Implementation
  
• Service Delivery Improvement Training
  
• Service Delivery M&E Frameworks and Policies
  
• Service Delivery Strategic Planning
  
• Service Delivery Role Accountability Mapping
  
• Service Delivery Performance Management
  
• Service Delivery Restructuring
  
• Customer Service Request Management & Help Desks
  
• Business Process Reengineering
  
• KnowledgeBankERP