Previous Work done in Sustainable Service Delivery

National Department of Agriculture

·   Automate Quarterly reporting

·   sms performance contracts and work-plans.  

·   Strategic Planning process and implementation

·   Performance management and Role Accountability Mapping

·   Internal Support Service Standards

·   National M&E Framework

·   Service Delivery Improvement Plan

·   Forestry Role Accountability Map for Performance Management

 

National Department of Water Affairs

·   M&E Framework to bridge the 3 spheres of Government

·   Water Services Role Accountability Model for Local Government

·   I.T. Data Acquisition solution into Local Government

·   Business Intelligence Data Acquisition Model for the Water Services Sector

·   Service Delivery focused Capacity building plan for Local Government

·   Knowledge Topic M&E Framework for the Water Sector

·   National Regulatory KPI Framework

 

National Department of Provincial and Local Government

·   National ISRDP/URP Poverty eradication Outcome-based M&E Framework

·   Inter-Departmental Task Team for ISRDP and URP information systems design

 

National Treasury

·   Infrastructure Delivery Improvement Programme Change Management

·   Inter-Departmental Task Team for Local Government Data Acquisition  

 

Department of Land Affairs 

·   Identify and decentralise the internal Support Services

·   Identify and reengineer the Business Products and delivery processes.  

 

Office of the Premier – North West Province

·   Service Delivery based Organisational Design

 

Office of the Premier – Mpumalanga

·   Stakeholder Role Accountability Model for the Mpumalanga 2010 preparations

 

Department of Education – North West Province

·   Role Accountability Model for the Infrastructure Delivery Improvement Plan

 

Department of Education – Mpumalanga

·   Support and facilitate the Strategic Planning process

 

Department of Public Works – North West Province

·   Role Accountability Model for the Infrastructure Delivery Improvement Plan

 

City of Cape Town

·   Service Delivery Focused Organisational Design

·   Human Resource utilisation audit for the City of Tygerburg