Mveledzandivho Consulting
Our definition of a successful business is one that understands the needs of its customers and focuses a well-coordinated, effective and motivated team on the task of delivering the ultimate, focused, commercially viable customer experience.
Our motto is "Chiwororo" which is the title given to someone who brings a "Corrective Influence" or "sets something on the right path". Our aim is always to bring about this corrective influence and set a process in motion that will result in the organisation changing and healing itself from within.
Sustainable Service Delivery
Effective Service Delivery is measured in terms of the extent to which an organisation addresses its clients' needs and expectations. Success hinges on balancing, aligning, prioritizing and managing the key elements that contribute to these outcomes (Results-based Management) and ensuring the model is understood and applied by each employee in their everyday activities.Mveledzandivho uses a powerful web-based change management product, KnowledgeBankERP to communicate a Role Accountability Model detailing the role and outcome-focused purpose of each individual in the organisation.
Most large organisations have, with growth and time, moved away from a highly effective cross functional team structure into functional silos. The resulting functions within these silos tend to be tuned for the internal efficiency of the silo and very often lose the connection between the day to day activities of individuals and the "moments of truth" (quality) experienced by the client - they may be working efficiently as a function but not effectively as a service delivery team.
